Business Management  -  Skills &  Experience

Key Skills

•  Manage: business cost and revenue challenges whilst maintaining quality of service
  

•  Perform: change management function for implementation of new processes
  

• Review, and interpret: contracts and prepare “contract summaries detailing major contract points
  

• Manage: delivery of IT solutions and deliverables in accordance with customer contracts expectations and budget.
  

• Report and present: business results and metrics to senior management globally
  

• Develop and review: forecasting and budgets
  

• Perform, analyse and interpret: trend analysis and business survey results
  

•  Prepare and review: cost cases for new business deals
  

• Develop: strategic management plans (including social and environmental sustainability issues) and compliance to relevant legislative requirements
  

Demonstrated Experience

I have a strong business background initially working as the principal in my consultancy business and most recently with IBM as the country manager for their Asset Management division which is part of IBM's stragetic outsourcing organisation.

As manager of this division I successfully implemented business process improvements,  met and exceeded annual cost reduction targets whilst ensuring that customer deliverables, service and expectations were maintained and . or exceeded.  My achievements in the area of leadership were acknowledged by the organisation in 2011 when I received the Global CEO award for leadership, this was the second time I received this award having also received it in 2009 whilst implementing Global Best Practice across the Asia Pacific region.

Gail Phillips

Business Process Improvement Professional