Business Process Improvement  -  Skills &  Experience

Key Skills

• Perform: gap analyst between current and future state processes
  

• Work as a member of a large global team whilst managing  work load and deliverables on a day to day basis to meet project timelines and target dates
  

• Act as a champion for process re engineering across the organisation
  

• Implement process changes identified during the analyse phase

• Develop and present: training materials for change management
  

• Develop and design: process / system solutions
  

• Consult with stakeholders to ensure that all stakeholder requirements are addressed
  

• Report to senior management of project status and highlight roadblocks as and when they arise
  

• Document process flows
  

Demonstrated Experience

Business Process Improvement utilises all my skill sets resulting it the development of a more robust and efficient process without compromising customer and stakeholder experiences.  This new and more business environment also brings cost efficiencies to the organisation by the elimindation of waste and the standardisation of process.

My most recent experience is the implementation of Lean Six Sigma to the hardware and software areas of IBM's Asset Management outsourcing division resulting in cost effective standardised processes and improved management governance and reporting.

Gail Phillips

Business Process Improvement Professional